Shipping policy
Thank you for shopping with us! Please review our shipping policy below for details on how we handle shipping and delivery.
Shipping Destinations
We currently ship orders to the following countries:
- United States (Continental US)
- Canada
- Australia
- United Kingdom
If you would like to experience our products in another country, please contact us and we will do our best to accommodate you.
Shipping Charges
Free shipping on orders over $40! Orders under $40 are charged a flat rate of $4.99.
Shipping Time
Order Processing Time:
We ship on business days. It usually takes 1-2 business day to process an order and we will email you once the order has shipped.
Delivery Time:
We expect your order to arrive within 7-12 business days. However, please note that actual delivery times may be affected by stock availability.
Delays:
Shipments may be delayed due to factors beyond our control (such as natural disasters or transportation strikes). During busy holiday periods, processing times may be longer than usual. We will notify you in advance of any delays.
Shipping Providers
We primarily use trusted carriers such as FedEx, USPS, and YunExpress to ship your order. (If you have any other shipping requests, please contact us at service@clohill.com.)
Other Notes
We are not responsible for delays caused by tariffs, customs clearance, natural disasters, air or ground transportation strikes, or other unforeseen circumstances.
Customers are responsible for providing accurate and complete shipping information at checkout. If we have shipped your order according to the address provided by the customer, but the package is returned due to an incorrect, incomplete, or inaccessible address, the customer will be responsible for the reshipping fee before we send the package again.
If you have any questions about your order, please feel free to contact us at service@clohill.com. We are always here to help you!
